Card types in Edge Pulse

Which card types you can place in your Edge Pulse wall board depends on:

• Your access areas and access functions. See Using Pulse, Edge Pulse and Report and Best practice for Edge Pulse
• Choice of Data origin in Edge Pulse. See Set up your Edge Pulse

Common to all cards is a Preview area, simultaneously updated as you change any details in a card, and that you save with OK.

Real-time data in gauge or as values

If you want to show real-time data from the contact centre, with values from CallGuide statistics concepts, use one of the following as Data origin:

• Queue
• Subarea
• Task type
• Campaign
• Organisation area

The available card types Gauge, Value and Value list are just displaying the data in different layouts, as explained here.

Gauge	The gauge needle shows present status. The needle shows the amount of contacts in queue. The background between 10 and 30 is yellow .
Value	The number displayed is the real-time value from the selected statistics concept. The digit shows the amount of contacts in queue.
Value list	Shows multiple values. Show yellow background if less than five agents are available and if more than 10 calls are in queue

How to add content to these three real-time data cards:

1. Type the card's Header manually, or leave it to be set to data name chosen below.
2. For the card type Value list, set the Text size, scaled as 1-10.
3. Pick a background colour to the white Data origin icon. The icon will be displayed to the left of the header.

4. Depending on Data origin, choose the applicable.

   • Subarea
   • Task type
   • Queue / Waitinglist
   • Campaign
5. Under Value, choose from a list of statistics concepts. Tick Show only recommended to hide the less common terms. Type to narrow down the list.
6. Choose if Thresholds warnings are to be seen when a value exceeds or falls below entered numbers, and set the limit for Yellow and Red warning colours.
7. For the card type Gauge, also set the scale's range, i.e. the upper and the lower limit of the needle, by adding Min and Max numbers. Also, set time format such as Seconds or Days.
8. For the card type Value list, click Add to choose additional statistics concepts, and ... to see the available edit options.

Header, embedded content and message

The more general card types Header, Embedded content and Message are found under Other

Header	The name displayed over a group of cards, or as the page name, such as Traffic situation for Team #1 How to add content: Type Text, e.g. the title to your entire page or part of a page. Choose Alignment, such as e.g. centred.
Embedded content	Shows e.g. a web page in chosen card size, such as https://www.accuweather.com How to add content: URL. Enter the address to a web page. Choose Refresh rate such as e.g. None, 5 seconds or 30 minutes. Select a Scale factor 20-200% i.e. a zoom level to alter the displayed size of the web page. If the target web page is exceeding the size of the card you will see scrollbars. You might want to enlarge the card, or at least tick the Hide scrollbars option.
Message	Displays the latest message sent from a CallGuide user. Can be any text, like Today we celebrate! Pick up your treat in the reception... How to add the card: Enter a first Example text which only seen on your computer, and will be overwritten as soon as a real message arrives. Set the Text size, scaled as 1-10. If the amount of characters does not fit into the card, the text will be automatically scrolled. Set the desired Text scroll speed. How to add content: The card displays messages sent from CallGuide Admin or CallGuide Pulse to the user logged in to the devise displaying the real time data. The area affiliation of the message sender, the creator of the page respectively the card in Edge Pulse and the CallGuide user signed in on the monitor devise are vital. See Best practice for Edge Pulse

Auto generated messages from the CallGuide system, e.g. about technical problems or when you need to change your password, is displayed in a frame at the top of your page. Click on it to open and see the full content, and close it with x.